Congratulations on your engagement! Let the planning begin!
I am thrilled you have chosen to check out the custom and affordable possibilities of my stationery designs. Here is how everything works and hopefully this helps you understand the behind-the-scenes processes of custom design!
GET STARTED IN 3 STEPS
After our initial consolation, in-person, over the phone or email, you will receive an invoice and timeline based on the information we talked about.
When you are ready to begin designing your proof, follow these three steps:
- Deposit – Submit a 50% non-refundable deposit in person by cash or check.
- Design Elements Form – Submit form of all design elements, details and thoughts or factors for me to consider, along with any inspiring photos.
- Design Contract – Submit your online contract to get started!
With your initial invoice, you will receive a timeline for a target proof approval and a pick-up or shipping date. Your deposit is nonrefundable and pays for all custom design time, proofing, and materials.
Clients are required to read this page and sign off that the expectations described on this page are understood prior to proof approval and production. Please submit this form back to me as soon as possible, so I can get started on your design.
Once your deposit, design elements form and agreement approval are received, the design process begins. I will send you a design board first, so that we can narrow down the design style you are looking for. Next, we will go through a series of four digital proofs via email. I will design based on our initial consultation and the feedback from the design board and any other conversation we have throughout this process. If a printed proof is required, there will be an additional proofing fee of $5-$25 depending on the style of print. Your proof is not complete until you say it is.
All proofs are designed to actual paper size, using the color choices you have picked. All proof edits require, 2-4 days depending on the changes and the busy season. Also note, that your timeline will be updated if additional proofs are needed. If there are large changes to your design during the proofing process, a new cost proposal and timeline must be approved. Every item must be proofed, even single prints, and given your approval. If you don’t see an item in your proof, it will not be printed. If any color shown is drastically different than you requested, tell me!
APPROVING YOUR PROOF
Your proof isn’t final until you say it is. I will do an initial check which making the proofs, however you are responsible for doing a final inspection of spelling, grammar, and the correct information. After the final proof, you will receive a Final Design Release Form, updated cost information, checklist to make sure everything is correct and final artwork that will be sent to print. You must sign and return the last page of the proof to begin production. Your signatures confirm that you approve all quantities, materials, colors, designs, text and typography. Your target pick-up or ship date will move back if the proofing process runs past estimated approval date. Rush fees can be added to speed up production, but the average production time is 3-4 weeds after proof approval.
All proofs are created in color, however, colors vary between different computer screens. Your prints will be made in the colors chosen during your consultation.
If changes are made after your Final Design Release Form has been signed, you will be charged $100 and require a new proof. If your materials are in the middle of production, fees will be assessed based on ordering new materials. If deadlines are not met because of changes and there is immediate need for stationery, rush fees will be applied accordingly.
AFTER YOUR FINAL APPROVAL
Once the Final Design Release Form has been signed, all print files in form will be sent to the printer. At this time, you will also be required to pay the remainder of your invoice balance.
YOUR FINISHED PRODUCT
All the products that I create are unique, one-of-a-kind and are never duplicated exactly. Please note that actual printed samples require as much time and set up as an entire project, and will require a $5-$25 printed sample fee. Foil printed samples of your artwork are not available. Printed envelopes are also not available for printed samples.
TAKING YOUR PAPERS HOME
In your initial invoice , it indicates the project timeline and completion date. After the proofing process, this is when you can plan to receive your materials. Any remaining balances that haven’t been payed prior to completion, must be paid before your materials are given to you or shipped to you. Please, count and review your materials within 72 hours after pick-up or delivery.
In most cases I will ship your materials to you for assembly. However, if you would like me to assemble your project or if your project requires special assembly I will do it for an additional fee. If this isn’t considered at the time of Design Approval, assemble charges will be billed to you.
THE FOLLOWING POINTS SHOULD BE NOTED
All appointments should be scheduled by appointment including, initial consultation, phone calls and final pick-up. All projects include one 60-90 minute consultation plus one 30 minute follow-up visit; additional consultation time is billed at $65/hr.
I AM A DESIGNER
As a designer, I respect other stationery designers work and will not copy their work. I will review your paper inspirations, but will never copy them.
Unfortunately, emails can have glitches. If for some reason you are missing an email from me or missing a proof, please contact me to follow-up.
I use a trusted outside printer for my foil projects. This is a unique and time consuming process, so the timeframe for this is longer than digital printing.
This process has more color variation between what you see digitally and what comes out on the printer. However, I will color match your pieces to the best of my abilities so that they closely match the colors you see on your digital proofs.
The list for digitally addressing must be submitted upon proof approval. I will send you an Excel template, as this is the required format. Your address will be printed exactly as they are typed out on the Excel sheet, so please double and triple check all spelling and grammar.
All estimates are created specifically for your project and can be changed if the design changes, upping the quantities, paper choices, etc. I will notify you of any pricing changes in each proof and in the Final Release Form, where you will sign off on any updated pricing. Changes after the contract is signed and the retainer is paid that result in a lesser amount than originally agreed upon, will not be changed in the invoice and you will have to pay for the original amount. Changes after the contract is signed and the retainer is paid that result in a larger amount than originally agreed upon will be added to the invoice and it is your responsibility to cover those costs.
All projects that are sent to print must be in increments of 5. For envelopes, I automatically add an additional 10-20 for addressing errors and inviting more guests, which is included in your initial invoice.
If you would like to change your quantities after receiving your final order in-hand, there will be a setup fee of $100 plus a printing fee.
If you would like to change your quantities after I have received your Final Design Release Form, depending on where my printers are in your run I might be able to add the quantities to your order without a set up fee. If this is the case, then there wouldn’t be a set up fee, just a printing fee.
If my printers are not able to add in your additional quantities without setting up again, then there will be a $100 setup fee plus the printing cost.
Ground shipping costs are a flat rate of $25 per box in the US and are shipped through UPS, which will be included in your invoice. Should the client wish to use another shipping method, please let me know at time of design approval. Alternative shipping methods must be paid in full before shipment.
Kayla Romey Designs is not responsible for any damage during shipping. I will carefully package everything to avoid damage, but if your job suffers damage in transit, you must file a claim against the carrier (USPS, UPS, FedEx, etc.) to recover the value. I can try to re-print the order as quickly as possible as a service to you, but I will have to charge you the full price for replacement. I do fully insure all packages.
All orders must be paid in full when your Final Design Release Form is signed and received. Your order will not go to print until your fees are paid. Should final payment and/or design approval not take place, customer forfeits retainer fee and contract is terminated. Payment can be made by cash or check via email or in-person.
CANCELLATION BY ME FOR ANY REASON
Kayla Romey Designs cannot be responsible for unforeseen circumstances, work-stoppages, “acts of God”, which may make it impossible for me to complete your job in a reasonable amount of time. My complete obligation to you may be discharged in its entirety by my refund of your deposit, without prejudice, and disclaiming any secondary consequences or costs that you may incur. It is my intention to complete every job fully, but if there is a substantial reason that I choose not to move forward with any part of your project, a refund will be assessed and you will be required to sign a refund form with agreed refund amount.
Please be aware that any delays caused by you will postpone your estimated completion date.
CANCELLATION BY YOU FOR ANY REASON
If you decide to cancel the job before your job goes to print, you agree to forfeit your deposit. Cancellations after the job has been sent to press will not be accepted. You cannot cancel any part of your job once the Final Design Release contract has been signed. All quantities of each item provided in the Final Design Release contract are covered by this clause upon acceptance of this contract. Any quantities lowered or items cancelled are at the sole discretion of Kayla Romey Designs and will constitute forfeiture of that portion of the invoice.